Last Updated: 24th October 2024
Introduction
Welcome to JamboDrive, operated by Mwanamama Enterprises Limited ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use the JamboDrive application ("App") and related services. By using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information when you use the JamboDrive App:
a. Personal Information:
- Contact Information: Your name, phone number, and email address.
- Profile Information: Information you provide when setting up your profile, such as your profile picture, preferred language, and other details.
- Location Information: We collect real-time GPS location data both while the App is active and in the background, to match you with nearby drivers and provide accurate pick-up and drop-off services.
- Payment Information: Credit or debit card details, mobile money information, and other payment method data.
b. Device Information:
- Device Data: Information about your device, such as the model, operating system, unique device identifiers, and mobile network information.
- App Usage Data: Data regarding how you interact with the App, including log-in times, trip history, and other usage metrics.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To connect passengers with drivers, facilitate ride requests, and complete trips.
- Location Services: To collect location data while the App is active and in the background for trip coordination, pick-up accuracy, and route navigation.
- Payments: To process trip payments and issue receipts.
- Customer Support: To respond to inquiries, resolve issues, and improve user experience.
- Safety and Security: To monitor for suspicious or fraudulent behavior and ensure the safety of all users.
- Communications: To send notifications about your ride, promotions, or important service updates.
- Compliance: To comply with legal obligations and respond to lawful requests by authorities.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following situations:
- Drivers: Your name, pick-up location, and destination details are shared with drivers when you book a ride.
- Service Providers: We may share data with third-party service providers who assist with payment processing, customer support, and IT services.
- Legal Obligations: We may share your data with law enforcement or regulatory authorities if required by law or to protect the rights, safety, or property of our users or others.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. Data transmitted between your device and our servers is encrypted using industry-standard security protocols. While we strive to protect your data, no method of transmission over the internet is completely secure.
5. Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once no longer needed, your information will be securely deleted or anonymized.
6. Your Rights
You have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information in the App settings.
- Delete: You can request the deletion of your personal data, subject to legal obligations.
- Withdraw Consent: You can withdraw consent for data processing, which may limit your ability to use the App.
7. Children's Privacy
The JamboDrive App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review the Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
By using the JamboDrive App, you agree to the terms outlined in this Privacy Policy.
